Delivery Policy

Delivery Policy

Last Updated: 6/20/2025

Thank you for shopping with Star Supermarket Online! We aim to process and deliver your orders as quickly as possible. Below are the details of our delivery process, shipping times, and policies.

1. Processing Time

• Orders are typically processed within 3–5 business days (excluding weekends and holidays) after payment confirmation.

• During peak seasons or promotions, processing may take up to 4–7 business days.

2. Shipping Options & Delivery Times

We offer the following shipping methods:

*Next-day delivery is only available for orders placed before 12 PM on weekdays.*

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Destinations

• We currently ship across the United Kingdom.

• For remote areas, delivery may take an extra 1–2 business days.

4. Order Tracking

• Once shipped, you’ll receive a confirmation email with a tracking number.

• Track your order via the carrier’s website (Royal Mail, DPD, or Evri).

5. Undeliverable or Returned Packages

• If a package is returned due to an incorrect address or failed delivery, we’ll contact you for next steps.

• Reshipment fees may apply if the error was on the customer’s side.

6. Delays & Lost Packages

• While we strive for timely delivery, we’re not liable for delays caused by carriers, weather, or customs.

• If your package is lost in transit, contact us at info@starsupermarketonline.co.uk, and we’ll assist with the carrier’s investigation.

7. Contact Us

For delivery-related questions:
📧 Email: info@starsupermarketonline.co.uk
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address, if applicable]

Thank you for choosing Star Supermarket Online!

Note: This policy may be updated without prior notice. Please check back for changes.